News

• Pledge to protect branches in cities and towns extended until 2024 to support members
• Society encourages members who are facing financial hardship to talk to them

• Nationwide opened new, larger Leicester branch at 7-11 Humberstone Gate on 1 March
• Also reopened refurbished Coalville branch at 32 Belvoir Shopping Centre on 3 March
• New premises will offer the latest tech and a dedicated community area for members

• Nationwide backs branches with renewed promise to support UK’s communities
• Never been more important to support members through face-to-face service

• Sunflower Scheme enables members to self-identify where they may need additional support
• Launch of quiet hours in branches aimed at to helping those who may be sensitive to noise
• Visual guide of a branch available online to help members with autism prepare for their visit
• Comes after the Society was the first financial services provider to pilot the lanyard initiative

• Core hours for most branches now 10am-2pm Monday to Friday and 9am-12pm on Saturdays
• Nationwide keeps the majority of its 650-strong branch network open with around 50 closed
• Society implements controls around numbers in branches so two-metre distance is maintained
• Early opening hours trial ends following govt advice urging people to stay home unless essential

• Our branches open hour early for older people and those with underlying conditions
• We're testing new operating hours in more than 100 branches across UK
• Branches will open to wider membership from usual opening times
• We encourage you to sign up to online and mobile banking as more stay home

• Society will open NEW Community Pop-ups in Billingshurst Community Centre and Bacup Library
  • Billingshurst every Friday, 10am-1pm from Friday 7 February
  • Bacup every Wednesday, 11am-2pm from 12 February
• Members can book appointments, get support on products and services and attend educational talks The Pop-up trial will initially run for six months

• Nationwide enables people to help the homeless via contactless window posters
• Innovative trial at Bath branch raises £100 a day through £3 contactless payments
• Move follows other charity forays into contactless tech as fewer people carry coins 

• 71% say high streets are vital to the community and shop there twice a week
• However, ‘sad’ and ‘bleak’ are the top words associated with high streets
• 72% judge an area based on its high streets and 62% say theirs has been neglected
• Poll calls for more butchers and bakers and fewer betting and vaping shops
• Nationwide reiterates pledge to not leave any town or city until at least May 2021

• 32% haven’t visited a butcher and 23% have never been to a greengrocer
• But kids prefer shops to online as they can explore, talk and feel grown up
• Three quarters of parents stick to supermarkets and four in ten shop online
• Kids want more places to play, more variety and mum and dad to take them

Nationwide Building Society has today announced the opening of its newly-situated flagship branch.

Customer Experience manager Caroline Kingston, of Weston Favell, Northamptonshire, took home the coveted accolade, in recognition of her commitment to delivering outstanding customer experience.