The Awards celebrate Nationwide’s highest achievers for their commitment to delivering excellent customer service, promoting the organisation’s values, increasing their performance and for being inspirational leaders among their colleagues. Nationwide’s top performers from across the business attended the event and shared in the celebrations.
As a result of winning, part of Caroline’s enhanced role will be to represent the world’s biggest building society as she travels to branches, events and administration centres over the next 12 months.
Speaking at the event, Caroline said: “To receive the award for employee of the year has been the proudest moment of my working life. The award represents so much hard work from so many incredible people in Member Services and Customer Experience who give their whole selves to what they do. I enjoy what I do and love who I work for, and am looking forward to meeting so many likeminded people over the course of the next year.”+
Alison Robb, Nationwide Group Director, said: “Congratulations to Caroline on her fantastic achievement, which is the highest accolade that anyone can receive at Nationwide. She makes every customer feel unique and has a fantastic awareness of the business. Caroline has worked tirelessly to support and inspire her colleagues in giving excellent customer service, in turn benefiting Nationwide’s members.”
For the first time in the 20-year history of the Employee of the Year awards, two winners were chosen this year. Alongside Caroline, Financial Planning Manager Bharat Chudasama from Leicester also won the award for his excellent service to customers in Leicester branch.
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Media Information:
Jonathan Minter, 01793 653441, jonathan.minter@nationwide.co.uk
Jill Parsons, 01793 655064, jill.parsons@nationwide.co.uk
Notes to Editors:
Image of winner of attached.
About Nationwide Building Society
Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers.
Customers can manage their finances in a branch, via the Mobile Banking app, on the telephone, internet and post. The Society has around 18,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.
