06 Jun 2022

Nationwide extends branch promise to support members

  • Pledge to protect branches in cities and towns extended until 2024 to support members
  • Society encourages members who are facing financial hardship to talk to them

Nationwide Building Society is today extending its Promise to keep branches open and provide face to face help and practical support for those who need it the most, as people face the cost-of-living challenge.

The announcement means that Nationwide will not leave any town or city in which it is based without a branch until at least 2024.  

By extending the Promise, Nationwide is ensuring that members are able to speak to someone if they need help with their finances or advice if they are struggling. The Society is providing additional training for employees in branches to ensure that they can meet member needs in a wider range of ways, including by telephone, online and digitally, as well as in person.

The commitment to keep a branch in the towns and cities where it is based until at least 2024 comes as

Debbie Crosbie takes up the Chief Executive role at Nationwide Building Society. She said: “Supporting members through the cost-of-living crisis is my immediate priority. That’s why I’ve decided to extend our Promise to keep branches on the high street.

“As a mutual, all profit we generate is reinvested for the benefit of our members. This gives us choices about how we best meet their needs. By extending the Branch Promise, members who face financial difficulties can discuss the practical support we offer in person with specially trained colleagues.  

“This is the first in a number of initiatives that Nationwide will launch for members in the months ahead.”

Notes to editors

Notes to editor:

Debbie Crosbie succeeded Joe Garner as Chief Executive on 2 June 2022.

Full year results

Nationwide has the third largest network of branches in the UK with 625 branches. The Branch Promise will ensure that Nationwide keeps its branches open. However, there will be times where it is necessary to close a branch; lease expiry, multiple branches in an area and where a branch needs significant financial investment and there are branches nearby.

*Figures correct as of 31 May 2022 

**Definition of town or city derived from the Ordnance Survey and Royal Mail. 

Nationwide is the world's largest building society. It is owned by its 16 million members and exists to serve their needs. The Society is one of the UK’s largest providers for mortgages, savings and current accounts, as well as being a major provider of ISAs, credit cards, personal loans, insurance and investments.

As a mutual organisation, Nationwide Building Society uses its unique position to help rebuild society by making a positive difference to the lives of its members and the communities in which they live. It is why Nationwide still values a branch network, supports communities through charitable grants, and places a premium on helping people thrive financially – whether helping them into a home of their own or giving them the financial support they need. Taking a stand and making a difference is what sets Nationwide apart. None of which would be possible without the dedicated service of its 18,000 employees.