Branches and Digital services
23 Sep 2024
Nationwide helps customers with communication difficulties to 'Speak Easy' in all branches
- UK’s largest branch network rolls out ‘Speak Easy’, a custom-made set of printed cards with phrases and pictures, to support face-to-face interactions
- Nationwide first high-street banking provider to offer this type of dedicated support in branch for those with communication difficulties
05 Aug 2024
Local Nationwide Branches to Offer Dementia Nurse Clinics
- Nationwide partners with Dementia UK to offer specialist support across over 200 branches
- Admiral Nurses will provide health and financial guidance in branch or over the telephone
- First major UK financial firm to use branches for face-to-face dementia clinics
05 Aug 2024
Nationwide branches to offer dementia nurse clinics
- Nationwide partners with Dementia UK to offer specialist support across over 200 branches
- Admiral Nurses will provide health and financial guidance in branch or over the telephone
- First major UK financial firm to use branches for face-to-face dementia clinics
17 Jan 2024
Nationwide - UK's biggest branch network - rolls out over 400 Safe Spaces for domestic abuse victims
- Britain’s biggest building society joins Safe Spaces initiative.
- Poll shows impact of abuse, with 24% having experienced it[1] ; over 1 in 4 suffered financial abuse.
- Nationwide values face-to-face service and promises to keep all branches open until at least 2026.
15 Jan 2024
January 2024 ‘toughest yet’ with next week set to be the stiffest test for cash-strapped Brits
- 84% say this January is the toughest yet as the cost-of-living crisis enters third year, poll reveals
- Week commencing 15th is set to be the most painful as UK await first pay packet
- 46% more likely to seek financial support in 2024 as many expect to reach a ‘tipping point’
- 26% would rather receive advice in person than online, with 26% saying it makes them feel more reassured
- Nationwide commits to face-to-face service: everywhere it has a branch, it will still be there until at least 2026.
03 Jan 2024
Cash back: ATM use rises as people use cash to budget with last branches in town seeing spikes of up to 154%
- Cash usage rises for second year in a row with 31.4 million withdrawals made from Nationwide ATMs last year
- Competitor branch closures see average ATM usage increase 55% in towns where Nationwide is last branch in town
- Nationwide ATMs in Twickenham, Redruth and Purley see respective rises in withdrawals of 154%, 144% and 92%
- ATMs not just for withdrawals as nearly half of transactions for services such as mini-statements or paying bills
22 Dec 2023
Helmsley’s nationwide building society branch turns 40 years old
- Nationwide team joined by old friends from when the branch first opened
- Local councillor George Jabbour attends to mark the occasion and share a mince pie or two
- Average house price when branch first opened was just £28,175
18 Dec 2023
Nationwide vows not to desert Winsford as it reinforces commitment to UK high streets
- Despite a population of 35,000 in Winsford, Nationwide is the only remaining financial service provider
- Nationwide reiterates its commitment that everywhere they have a branch they will remain through its Branch Promise
- Winsford branch has been proudly on the high street since 1971
- More than three quarters (77%) of people value or depend on branches, research shows
18 Dec 2023
Nationwide vows not to desert Mickleover as it reinforces commitment to UK high streets
- Despite a population of 18,000c in Mickleover, Nationwide is the only remaining financial service provider
- Nationwide reiterates its commitment that everywhere they have a branch they will remain through its Branch Promise
- Mickleover branch has been proudly on the high street since 1980
- More than three quarters (77%) of people value or depend on branches, research shows
06 Dec 2023
Christmas offers lifeline to high streets but greater commitment needed, says Nationwide
- Research from Nationwide shows Brits plan to shop local, 58% will visit their high street in show of support
- It’s not just for the grandparents as younger generations plan to shop, eat, visit markets and get cash
- Nationwide and SaveTheHighStreet.org call for big brands to commit to high street beyond Christmas
- Britain’s biggest building society promises to not leave any town or city in which it is based until at least 2026
21 Jun 2023
Nationwide renews promise to keep branches open until 2026
- Nationwide reaffirms its Branch Promise to at least 2026 to support and serve the UK’s local communities
- Debbie Crosbie, Nationwide CEO: “We give customers a choice of how they manage their money”
- Research from Nationwide highlights that the majority of people (77%) value or depend on branches*
- Extension endorsed by SaveTheHighStreet.org with call for more big brands to make bold commitment
17 May 2023
Nationwide first to offer dedicated support for customers with communication difficulties
- Nationwide first high-street banking provider to launch support for customers with communication difficulties
- The scheme, called ‘Speak Easy’, will be piloted in 10 branches across Greater Manchester
- Branch staff will receive specialised training to support non-speaking people
- One in five people across the UK will experience a communication difficulty at some point in their lives
