19 Mar 2020

Nationwide Building Society travel insurance update

U K Insurance Limited, which underwrites Nationwide Building Society’s travel insurance, has confirmed that all trips booked on or from 12am, Wednesday 18 March, will not be covered for cancellation costs or any element of the trip where the cause of the claim is related to coronavirus.

All other elements of the travel insurance cover remain unchanged. This is because customers will have known, at the time that they booked their trip, there was a possibility that it could subsequently be cancelled or lead to a claim due to coronavirus (Covid-19).

Trips organised up to 11.59pm, Tuesday 17 March will continue to be covered and include cover for cancellation where the Foreign and Commonwealth Office (FCO) advises against ‘all’ or ‘all but essential’ travel after the date that your insurance came into force or the date that you booked your trip, whichever is later, and you cancel your trip 28 days before departure. This also includes anyone that is currently abroad and needs to cut their trip short. However, any members who choose not to go on their trip where there is no FCO advice in place or it was cancelled before the FCO advice was in place – and it was more than 28 days before they were due to travel – will not be covered.

The information above relates to new FlexPlus customers and the Society’s existing FlexPlus and FlexAccount members.

If an airline or tour operator allows members to postpone or change travel dates, they will still be covered in full for any disruption due to coronavirus, so long as the original trip was booked up to 11.59pm, Tuesday 17 March and the FCO still advises against travel.

Nationwide is currently contacting all existing FlexPlus and FlexAccount members to highlight this updated information, while it is also prominently displayed when members log into the Internet Bank or Mobile App and is also highlighted on our website.